Refund and Returns Policy

Refund and Returns Policy of Awal Supermart Grocery Store:

At Awal Supermart, we strive to provide our valued customers with the best shopping experience. We understand that sometimes returns and refunds are necessary, and we want to ensure a hassle-free process for you. Please take a moment to familiarize yourself with our Refund and Returns Policy:

  1. Refund Eligibility:                                                      a. You may be eligible for a refund if you return a product within 5 days of the purchase date.          b. To be eligible, the item must be in its original condition, unopened, and with all original packaging and tags intact.                                        c. Perishable items such as fresh produce and food items are not eligible for refunds.

  2. Return Process:                                                        a. To initiate a return, please present the item along with the original purchase receipt at our Customer Service Desk.                                         b. Our customer service representative will inspect the product to ensure it meets the eligibility criteria for a return.

  3. Exchange Policy:                                                      a. If you received a defective or damaged product, we offer an exchange for the same item or a similar product of equal value, subject to availability.                                                                b. Exchanges can be made within 2 days of the purchase date, provided the item is in its original condition with all packaging and tags.

  4. Non-Refundable Items: The following items are non-refundable:                                                       a. Gift items                                                             b. Personal care items (e.g., cosmetics, grooming products) for hygiene reasons                 c. Perishable goods (e.g., fresh produce, frozen foods)

  5. Refund Process:                                                         a. Approved refunds will be issued in the original form of payment.                                                       b. For cash purchases, refunds will be provided in cash.                                                                         c. For credit card transactions, refunds will be credited back to the same credit card used for the purchase.                                                             d. Please allow up to 30 business days for the refund to reflect in your account.

  6. Receipt Requirements:                                           a. To process any returns or refunds, a valid original purchase receipt is mandatory.

  7. Customer Satisfaction:                                             a. If you have any concerns or issues with our products or services, please contact our Customer Service Desk immediately. We are committed to resolving any problems and ensuring your satisfaction.

  8. Rights Reserved: Awal Supermart reserves the right to make the final decision on all returns, refunds, and exchanges, considering the circumstances and adhering to our policy guidelines.

Note: This policy is subject to change at the discretion of Awal Supermart. Any updates or modifications will be communicated through our official website and in-store signage.

We value your patronage and look forward to serving you with the best products and services. Thank you for shopping at Awal Supermart Grocery Store.